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Warranty

Thank you for choosing Nurati. We are committed to providing you with quality products and excellent service. Here are some details about your product warranty.

Warranty

We value our customers and offer a hassle-free warranty for all of our nurati.shop products. If you encounter any quality-related issue with your product within 30 days of purchase, you can return it for a full refund. If the issue occurs after 30 days but within 12 months of purchase, you can claim your warranty and we will either repair or replace your product for free.

To claim your warranty, you need to provide valid proof of purchase, such as:

  • Order number from online purchases made through our site

Our warranty does not cover:

  • Products without sufficient proof of purchase

  • Lost or stolen products

  • Items that have expired their warranty period

  • Free products

  • Repairs through 3rd parties

  • Damage from outside sources

  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

If you have any questions about our warranty policy, please don’t hesitate to contact us via email: happyaudio@binshi.net.cn